Returns
- Who bears the return costs in the event of a cancellation?
The return shipment (incl. costs) will be borne by the buyer.
Our small packages can be sent back to the post office as a consignment or as a parcel/parcel.
- Can I get a refund for the return shipping costs?
Yes*, if you use the service once with PayPal before ordering "Free returns" activated and the order was paid in full with PayPal, you can have the return costs reimbursed by PayPal.
More information about the conditions:
https://www.paypal.com/de/webapps/mpp/refunded-returns
*PayPal is responsible for this offer
- Do I need a return label?
The return is carried out by the buyer, so no return label is necessary.
Our small packages can be sent back to the post office as a consignment or as a parcel/parcel.
Please do not forget to include your name as the sender so that we can match the return to your order.
- Which shipping company should I use to return the goods?
You can send the return via any company (DHL, Hermes, etc.) send.
- HOW DO I RETURN ITEMS?
1. Please announce your withdrawal via email (support@creasekeep.com):
Order number:
Name:
Items:
Reason for return:
2. Include a note with your name and order number with the return.
Send the articles independently adequately packed and padded back to the following address:
Andre Champagne
Creasekeep
Roßstraße 35
40476 Dusseldorf
3. As soon as we receive the shipment, the return will be processed within 5 working days.
DO YOU HAVE ANY MORE QUESTIONS?
Then you can always contact us via Instagram (@creasekeep) and email (support@creasekeep.com).